Unfortunately I can’t sign the prints by hand or write a note on the photo, since they are printed and shipped elsewhere.

If you buy a small print it will be shipped in a small cardboard box.
If you buy a larger sized print it will be shipped in a tube.

At the moment we only sell photos as fine art prints, and not as digital files.

The photos are printed on high quality sustainable bamboo paper, all CO2 neutral in the process.

Unfortunately, we cannot make changes to an existing order, but if you contact us immediately, we will try to cancel the order before it leaves our warehouse. Once your purchase is cancelled, you can create a new order for the correct products, which means you avoid duplicate orders.

You will receive an email with a tracking link as soon as your order leaves our warehouse. Make sure to also check your junk mail folder, since emails can sometimes end up there.

Yes, you will receive an order confirmation via email, where the receipt is included for your purchase.

When you place an order on our website, we will reply to you with an email confirming your order and all delivery and billing address details, including all the items you have ordered.
Please check that all information is correct in this confirmation email as incorrect information can cause delays on your order.

It is easy and safe to order on our website. Once you have found the product you would like to purchase, click on the “ADD TO CART” button to place it in your Shopping Cart. Follow the directions through the checkout process to complete your order.
Your order will not be placed until the very end of the checkout process when you will be asked what payment method you want, and you have added your name and address details and clicked on “PLACE ORDER”.

If you placed an order with us but did not receive an order confirmation, it may be because an incorrect email address was provided. Please also check your junk mail to make sure the confirmation hasn’t been sorted there. Contact us at support@stegemail.nl or check whether we have an order registered for you, and to correct your email address so that you can receive your order confirmation. It may also be because the order has not gone through. Kindly contact us before placing a new order to avoid duplicate orders.

Please check the tracking number that was emailed to you. If that does not work, please email us at support@stegemail.nl with your order details and we will look into it immediately.

No. Taxes for customs will be handled by your country’s custom service.

Not yet.

Our return process can take up to 14 days from the date you sent back your order. As soon as your return has been received by us and your refund has been initiated, you will receive a confirmation of this by e-mail. Depending on payment method it might take 2-5 business days from when you received the return confirmation, before you get your refund.

Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.

We accept the following forms of payments:

• Debit or Credit CARD via Stripe –  Visa, Mastercard, and American Express. Available worldwide.
• PAYPAL – Account or credit card. Available worldwide.
• iDEAL  – Only available in the Netherlands
• G Pay

* You can see the available payment methods in the checkout.

Most credit cards have 3D Security which has to be activated in order for you to make a purchase.
If you are not sure whether the 3D Security for your credit card is activated or not, kindly contact your bank directly and they will help you.
Should you still experience any issues or have any questions regarding this, don’t hesitate to contact by email: support@stegemail.nl

Orders usually leave our warehouse within three (1) to eight (3) working days, unless otherwise agreed or stated in the order confirmation. The time period for the shipping carrier to send the package to the customer may vary depending on which country the package should be send to. Below you can see the standard shipping times for different parts of the world.

STANDARD SHIPPING TIMES

The first attempt is always home delivery but if you’re not at home, the freight company will notify you by a note in your mailbox with more information*. You can also check the location of the parcel with the tracking number that was provided when the order was fulfilled.

*This may vary depending on country and location.
Home delivery does not apply to insured parcels.

No, probably not. If you received the tracking number recently it will take a day or two before any transport updates occur. Fulfilled orders are often handed over to the shipping carrier the next day.

7 dollars worldwide

I will get back on this question.

Uncollected parcels will be returned to us and we will charge you a fee for the returned parcel. The fee covers the double shipping costs as well as picking and packing.

Fee for different currencies:

SEK – 190 SEK – kr
NOK – 193 NOK – kr
DKK – 136 DKK – kr
EUR – 18 EUR – €
GBP – 16 GBP – £
USD – 21 USD – $

There is always a 14-day return policy for products purchased at ourplantpantry.com. This means that you have the right to revoke your purchase by registering your return on our site within 14 days of the date you took receipt of the ordered product or the order reached the collection point (cooling-off period).

If you would like to exchange a received product for another, it is processed like a regular return. You send us the item you don’t want and we will refund you. You can then proceed to place a new order in our web shop.

To make a return of your order or a part of your order, first of all you need to contact us for further instructions.

Send an email containing the following information to support@stegemail.nl

– Email address provided at purchase
– Order number
– Customer name
– Item name

*NOTES
– You are responsible for postage and shipping costs.
– Your return package must be well-protected.
– Your return package must be sent as a traceable shipment.
– You need to save the tracking number and proof of postage until we have received your return.
– Returned item(s) must be unused and in original condition. If not, a calculated fee will be taken out for restoration.

We will make the reimbursement using the same means of payment as you used for the initial transaction; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. Did you make a purchase during a special offer or did you use a discount code? Once your return has been received, your order will be recalculated. If the requirements for the special offer or discount are not met, the discount will be deducted from your refund.

Yes, the customer is responsible for all return costs.

We strive to repay the amount as soon as possible, yet no later than within 14 days from the date we received your return. Please note that we must have received the goods as a return or a delivery receipt must be presented on request before a refund can be issued.